Self Exclusion Policy

Self Exclusion Policy

While subscription based society lotteries, offer the lowest risk of problem gambling, we do recognise that some players are unable to enjoy participation in such activity.

We operate a self exclusion policy which is, a formal process whereby we cease to allow you to participate in our lottery.

To self-exclude please send an email to our ELM (People’s Postcode Lottery) at info@postcodelottery.co.uk with ‘self-exclusion’ in the title, and include full name and address including postcode. Alternatively you can phone our helpline on 0808-10•9•8•7•6•5 (free phone).

We shall mark their record accordingly within 2 working days of receipt of their self-exclusion notification. We will hold their details on a register to ensure that you aren't entered into any future draws and that we don't send you any promotional material.

If you have purchased tickets in our lottery, and subsequently send us a self-exclusion notification you will be entered into the draw for which payment has been received which could result in you still being a player for the full month following exclusion notification.

The minimum period of exclusion is 6 months. If you would like to enter our lottery again after this period you can call our helpline on 0808-10•9•8•7•6•5 (free phone).

In requesting self-exclusion you agree to provide full and accurate personal details, now and in the future, so as to ensure we are able to restrict access to our services. If you do choose to self-exclude we will use all reasonable endeavors to ensure we comply with self-exclusion. However in agreeing to self-exclude you accept that you have a parallel undertaking not to seek to circumvent the self-exclusion.

Accordingly, neither our ELM (PPL) nor the Trust has responsibility or liability for any subsequent consequences or losses howsoever caused, that you may suffer or incur if you commence or continue gambling by providing misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed.

If you are worried about gambling or that of someone close to you, GambleAware can provide support and information.

If you wish not to receive any unsolicited mail you can register yourself with the UK’s Mailing Preference Service, and you’ll no longer receive such post.